Flowhub incident

Database slowness causing degraded performance across application

Minor Resolved View vendor source →

Flowhub experienced a minor incident on December 2, 2023 affecting Maui POS, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2023, 09:40 PM UTC
Resolved
Dec 02, 2023, 09:54 PM UTC
Duration
13m
Detected by Pingoru
Dec 02, 2023, 09:40 PM UTC

Affected components

Maui POS

Update timeline

  1. identified Dec 02, 2023, 09:40 PM UTC

    Database performance has slowly degraded over the last 1 hour and affects all operations within Maui. The issue has been identified and is being resolved.

  2. monitoring Dec 02, 2023, 09:47 PM UTC

    A fix has been implemented and we're seeing database latency times drop. We believe systems should be back to near-full performance and are monitoring.

  3. resolved Dec 02, 2023, 09:54 PM UTC

    The incident has been resolved and performance is fully restored.