Flowhub incident
Some Metrc bulk sales pushes getting stuck in pending state
Flowhub experienced a minor incident on April 20, 2024 affecting Maui POS, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2024, 03:16 AM UTC
A small amount of Metrc bulk sales pushes are getting stuck in a pending state instead of pushing successfully to Metrc. Flowhub is running the audit jobs for clients stores setup with Regulator Audit enabled and Regulator API users selected. Please follow these steps to have this Metrc audit performed and these bulk sales pushes cleaned up: https://help.flowhub.com/en/articles/8923123-maui-metrc-sales-automatic-audit-and-push
- monitoring Apr 20, 2024, 04:16 AM UTC
Bulk sales pushes getting stuck in Pending status are getting automatic retries until successful so may take up to an hour to process. Utilizing the setup described here for Auditing your Metrc sales will do this automatically every night to keep your Metrc sales perfectly in sync: https://help.flowhub.com/en/articles/8923123-maui-metrc-sales-automatic-audit-and-push
- monitoring Apr 20, 2024, 06:29 AM UTC
All bulk sales pushes should be up to date and new pushes will be completed at the normal rate going forward. We will be watching new bulk pushes for the remained of the evening to confirm.
- resolved Apr 20, 2024, 06:45 AM UTC
Bulk sales pushes are completing quickly and concurrently, closing this incident.