Flowhub incident

EllaCash Processor Issue

Minor Resolved View vendor source →

Flowhub experienced a minor incident on January 30, 2025, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 09:01 PM UTC
Resolved
Jan 31, 2025, 10:09 PM UTC
Duration
1d 1h
Detected by Pingoru
Jan 30, 2025, 09:01 PM UTC

Update timeline

  1. identified Jan 30, 2025, 09:01 PM UTC

    EllaCash’s services are experiencing issues processing transactions for some customers. EllaCash is actively working on a resolution. If you are impacted, please watch our in-app messaging and status page for more information.

  2. monitoring Jan 31, 2025, 01:20 PM UTC

    The technical issues being experienced by EllaCash's processor were resolved by 11:00 PM ET, and all systems are be back online. We are actively monitoring systems and will update with any additional information. You may resume using your EllaCash terminals.

  3. resolved Jan 31, 2025, 10:09 PM UTC

    This incident has been resolved.