Flowhub incident

EllaCash Connection Issues

Critical Resolved View vendor source →

Flowhub experienced a critical incident on March 29, 2025, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2025, 04:00 PM UTC
Resolved
Mar 29, 2025, 06:48 PM UTC
Duration
2h 48m
Detected by Pingoru
Mar 29, 2025, 04:00 PM UTC

Update timeline

  1. identified Mar 29, 2025, 04:00 PM UTC

    EllaCash is experiencing an integration issue with Flowhub manifesting in the connection to Maui and the Ellacash service. EllaCash is actively working on a resolution and expects to have this resolved ASAP.

  2. monitoring Mar 29, 2025, 04:43 PM UTC

    A fix has been issued on the Ellacash side for terminal connections. Terminals should be able to connect and be back to fiully integrated and operational capacity. We're continuing to monitor on our side alongside Ellacash.

  3. resolved Mar 29, 2025, 06:48 PM UTC

    This incident has been resolved.