FLOW by TIE Kinetix incident

Issue with eInvoicing solution

Major Resolved View vendor source →

FLOW by TIE Kinetix experienced a major incident on March 22, 2019 affecting FLOW Integration services, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2019, 09:06 AM UTC
Resolved
Mar 22, 2019, 10:22 AM UTC
Duration
1h 15m
Detected by Pingoru
Mar 22, 2019, 09:06 AM UTC

Affected components

FLOW Integration services

Update timeline

  1. investigating Mar 22, 2019, 09:06 AM UTC

    We currently have an issue with our eInvoicing module, users are not able to open the module. We are investigating the issue and will let you know when we have more information. We apologize for any inconvenience this may cause

  2. monitoring Mar 22, 2019, 10:08 AM UTC

    The problem has been identified and a fix has been deployed. The eInvoincing solution is available again and we will monitor the system to verify that it is working correctly. We apologize for the inconvenience the problem has caused.

  3. resolved Mar 22, 2019, 10:22 AM UTC

    This incident has been resolved.