FLOW by TIE Kinetix incident

Supplier portal (leveranciers portaal) performace degradation

Minor Resolved View vendor source →

FLOW by TIE Kinetix experienced a minor incident on December 7, 2020 affecting FLOW Partner Automation Portal and FLOW Integration services, lasting 5h 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2020, 10:56 AM UTC
Resolved
Dec 07, 2020, 04:39 PM UTC
Duration
5h 43m
Detected by Pingoru
Dec 07, 2020, 10:56 AM UTC

Affected components

FLOW Partner Automation PortalFLOW Integration services

Update timeline

  1. investigating Dec 07, 2020, 10:56 AM UTC

    We noticed a performance degradation issue in the supplier portal (leveranciers portaal) services. We are currently investigating the issue and will provide an update once we have more information.

  2. monitoring Dec 07, 2020, 02:16 PM UTC

    The issue with the suplier portal has been identified and a fix has been rolled out. New documents can be processed now. Documents that were submitted during the incident are processed at this moment. We will keep monitoring the system closely and apologise for any inconvenience this may have caused.

  3. resolved Dec 07, 2020, 04:39 PM UTC

    The system has finished processing the documents that were queued because of the incident and is up to date again. We again aplogise for any inconvience that this incident has caused and will take measures to prevent future incidents.