FLOW by TIE Kinetix experienced a major incident on August 27, 2020 affecting FLOW Partner Automation Portal, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2020, 07:00 AM UTC
There are currently login problems for a subset of users. We are investigating the issue and will provide more information within 15 minutes.
- identified Aug 27, 2020, 07:14 AM UTC
A subset of users is currently having login problems. The issue is caused by a database connection problem and we are deploying a fix that should resolve these login issues. We will provide more information once the fix is deployed.
- monitoring Aug 27, 2020, 07:25 AM UTC
A fix has been implemented to resolve the login problems. We will keep monitoring the system closely to make sure all issues are resolved. We do apologize for any inconvenience this may have caused.
- resolved Aug 27, 2020, 08:00 AM UTC
We have found no further issues and will close this incident.