Flourish Software experienced a critical incident on January 26, 2026 affecting Flourish Web and Flourish POS, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 10:04 PM UTC
We are currently investigating an issue
- investigating Jan 26, 2026, 10:07 PM UTC
The app is now operational. We are investigating the root cause.
- monitoring Jan 26, 2026, 10:08 PM UTC
Monitoring while we investigate this further
- resolved Jan 26, 2026, 10:10 PM UTC
Resolving as we investigate the root cause. We apologize for the interruption.
- postmortem Jan 29, 2026, 02:17 AM UTC
Amazon Web Services experienced an internal network failure, resulting in one of Flourish’s databases failing over. The application became unstable during this period. No data was lost, and we quickly recovered from this incident. 2026-01-26 21:59:46 UTC \[-\] Started cross AZ failover to DB instance 2026-01-26 22:00:03 UTC \[-\] Completed RDS initiated failover to DB instance