FloRecruit experienced a notice incident on October 12, 2023 affecting Flo Recruit University and Flo Recruit Employer, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2023, 02:31 PM UTC
Flo is aware some users cannot access our support team via chat. Updates will be posted here: https://florecruit.statuspage.io/
- identified Oct 12, 2023, 02:38 PM UTC
The issue has been identified as related to Intercom (chat provider) slowness. A fix is currently being determined, and we will update once it has been implemented.
- identified Oct 12, 2023, 03:02 PM UTC
We have been informed by Intercom (Support Chat Provider) that "the issue has been identified and a fix is being implemented." We will continue to monitor their Status Page and make updates accordingly.
- monitoring Oct 12, 2023, 03:27 PM UTC
Update: A fix has been implemented, and we are monitoring the results.
- resolved Oct 12, 2023, 03:59 PM UTC
Intercom (Support Chat Provider) is working well, and we don't expect a recurrence.