FloRecruit incident

Issues with logging into the Flo's platform due to AWS outage

Critical Resolved View vendor source →

FloRecruit experienced a critical incident on October 20, 2025 affecting Flo Recruit University and Flo Recruit Employer and 1 more component, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:35 PM UTC
Resolved
Oct 20, 2025, 09:47 PM UTC
Duration
8h 11m
Detected by Pingoru
Oct 20, 2025, 01:35 PM UTC

Affected components

Flo Recruit UniversityFlo Recruit EmployerE-mail ServiceVideo Hosting

Update timeline

  1. identified Oct 20, 2025, 01:35 PM UTC

    We’re currently investigating issues affecting customer logins.

  2. identified Oct 20, 2025, 01:45 PM UTC

    We are still seeing issue with the third party vendor (AWS). Customers may still experience delays or errors when trying to log-in. We will provide another update in an hour or as soon as more information becomes available.

  3. identified Oct 20, 2025, 02:23 PM UTC

    We are still seeing issue with the third party vendor (AWS - link below). Customers may still experience delays or errors when trying to log in. We will provide another update in an hour or as soon as more information becomes available. https://health.aws.amazon.com/health/status

  4. monitoring Oct 20, 2025, 03:42 PM UTC

    We are still seeing issue with the third party vendor (AWS - link below). Customers may still experience delays or errors when trying to log in. We will provide another update in an hour or as soon as more information becomes available. https://health.aws.amazon.com/health/status

  5. monitoring Oct 20, 2025, 04:53 PM UTC

    AWS is still experiencing issues, however we have verified that all video chat interview experiences are working as normal. Admins can still not login to the platform due to the AWS outage - https://health.aws.amazon.com/health/status We will provide another update in an hour or as soon as more information becomes available.

  6. monitoring Oct 20, 2025, 06:22 PM UTC

    AWS is still experiencing issues, however we have verified that all video chat interview experiences are working as normal. Admins can still not login to the platform due to the AWS outage - https://health.aws.amazon.com/health/status We will provide another update in an hour or as soon as more information becomes available.

  7. monitoring Oct 20, 2025, 07:00 PM UTC

    At this time, login pages are active again. We are continuing monitoring at this time. Please see our status page below for live updates.

  8. resolved Oct 20, 2025, 09:47 PM UTC

    This incident has been resolved.