FloQast experienced a minor incident on December 10, 2025 affecting Automate the Close - US, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2025, 10:14 PM UTC
We are investigating reports of errors in AI Transaction Matching for customers on our US Database. Errors are being seen when generating new Rules in Matching and when searching for specific transactions.
- identified Dec 10, 2025, 10:15 PM UTC
We believe we have identified the cause of these errors in AI Transaction Matching, and are currently working on a fix.
- monitoring Dec 10, 2025, 10:29 PM UTC
The fix for this issue has been released, and we have confirmed AI Transaction Matching is fully functional. A Root Cause Analysis will be posted here when available.
- resolved Dec 10, 2025, 10:29 PM UTC
This incident has been resolved.
- postmortem Dec 18, 2025, 09:12 PM UTC
**Summary:** Customers using AI Transaction Matching on the US Database experienced issues where searching for transactions and rule generation were temporarily unavailable or failed to function as expected. **Root Cause:** A routine system update intended to improve the user interface resulted in a synchronization mismatch between background services and the application front-end. While the back-end service updates were successfully applied, the corresponding interface update was blocked by a transient network error during the installation of a related component, leaving an incompatible version of the interface active. **Immediate Resolution:** Engineering teams identified the failure and successfully reran the deployment process, ensuring all components were properly synchronized and restoring full functionality to the US region. **Follow-up Actions:** To prevent future occurrences, the team is implementing improvements to decouple service deployments so that a failure in one area does not block unrelated updates. Additionally, new automated monitoring and alerting for deployment failures are being established alongside improved dependency management protocols to ensure system consistency during releases.