FloQast experienced a minor incident on December 10, 2025 affecting Optimize the Close - EMEA and Optimize the Close - APAC and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2025, 12:18 AM UTC
We are currently investigating reports of an issue attaching files to Checklist Items.
- identified Dec 11, 2025, 12:32 AM UTC
The cause of the issue attaching files to Checklist Items has been identified. We are currently applying a fix and will update this page as soon as we have confirmed the resolution.
- resolved Dec 11, 2025, 12:56 AM UTC
The fix for this issue has been released, and we have confirmed that linking documents to Checklist Items is working as expected. A Root Cause Analysis will be posted here when available.
- postmortem Dec 18, 2025, 09:14 PM UTC
**Summary:** Customers experienced an inability to upload and link files to Checklist Items within the Close Optimization product. **Root Cause:** The incident was caused by a code regression introduced during a scheduled release designed to optimize system performance. Specific changes intended to improve application responsiveness inadvertently disabled the trigger mechanism required to send files to the backend system. **Immediate Resolution:** The engineering team identified the problematic update and restored proper functionality by reverting the application to the previous stable version. The fix was validated across all production environments to ensure the file upload capability was fully operational. **Follow-up Actions:** To prevent recurrence, the team has implemented new automated end-to-end testing specifically for the file upload workflow to catch similar issues prior to deployment. Additionally, the performance optimization code has been removed from the main codebase for further review and correction before future re-release.