Transform AI Agents Unavailable

Update timeline

1. investigating Feb 10, 2026, 08:58 PM UTC

   We are investigating reports of issues loading the Transform AI Agents page. We will provide an update as soon as more information is available.

2. identified Feb 10, 2026, 09:01 PM UTC

   The issue has been identified, and a fix is being implemented.

3. resolved Feb 10, 2026, 09:12 PM UTC

   This issue has been resolved, and the Transform AI Agents page is now fully operational. A Root Cause Analysis will be posted here when available.

4. postmortem Mar 30, 2026, 02:15 PM UTC

   **Summary:** Clients experienced failures when attempting to load the Transform module, receiving an error indicating that their user identity or team membership could not be validated. The issue affected all users attempting to access Transform during the incident window. **Root Cause:** A code update introduced a dependency on a new policy definition that had not yet been deployed to the supporting authentication service. When users attempted to load Transform, the system was unable to complete the required identity and access validation, resulting in a load failure. **Immediate Resolution:** Engineering teams quickly identified that the issue stemmed from a mismatch between the recently deployed code and the underlying authentication service. The update was reverted to the previous stable release, which did not rely on the unavailable policy. This restored normal Transform functionality for all users within approximately 22 minutes of the issue being detected. **Follow-up Actions:** To prevent similar occurrences, the team is reinforcing the practice of ensuring all service dependencies are deployed and verified before releasing dependent code changes. Additionally, efforts are underway to improve how the application handles upstream service unavailability, with the goal of providing clearer, more actionable messaging to users rather than a hard failure, and to better equip support teams for faster diagnosis.