FloQast experienced a minor incident on February 20, 2026 affecting Optimize the Close - EMEA and Optimize the Close - APAC and 1 more component, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2026, 03:54 PM UTC
We have identified an issue where Checklist items are erroneously assigned a new Template ID when imported via the Single-Entity or All-Entities template. When an impacted template is applied via the Admin Settings > Checklist page, the updated Template ID causes a brand-new version of the checklist item to be created in the relevant periods. For items that have been fully signed off in those periods, absolutely no sign-off data is lost on the original item, but it will appear that the item has "duplicated" since this net-new version has also been added.
- identified Feb 20, 2026, 07:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 20, 2026, 07:30 PM UTC
A fix for this issue has been implemented, preventing additional erroneous duplicate tasks from being created. Work is ongoing to correct the tasks that have already been created.
- resolved Feb 23, 2026, 04:10 PM UTC
This incident has been resolved.