FloQast incident

Possible duplication of Checklist items

Minor Resolved View vendor source →
Started
Feb 20, 2026, 03:54 PM UTC
Resolved
Feb 20, 2026, 08:30 PM UTC
Duration
4h 36m
Detected by Pingoru
Feb 20, 2026, 03:54 PM UTC

Affected components

Optimize the Close - EMEAOptimize the Close - APACOptimize the Close - US

Update timeline

  1. investigating Feb 20, 2026, 03:54 PM UTC

    We have identified an issue where Checklist items are erroneously assigned a new Template ID when imported via the Single-Entity or All-Entities template. When an impacted template is applied via the Admin Settings > Checklist page, the updated Template ID causes a brand-new version of the checklist item to be created in the relevant periods. For items that have been fully signed off in those periods, absolutely no sign-off data is lost on the original item, but it will appear that the item has "duplicated" since this net-new version has also been added.

  2. identified Feb 20, 2026, 07:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 20, 2026, 07:30 PM UTC

    A fix for this issue has been implemented, preventing additional erroneous duplicate tasks from being created. Work is ongoing to correct the tasks that have already been created.

  4. resolved Feb 23, 2026, 04:10 PM UTC

    This incident has been resolved.

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