Admin Settings pages not loading

Update timeline

1. investigating Mar 31, 2026, 11:40 PM UTC

   We are currently aware of an issue resulting in specific admin settings pages not loading.

2. identified Mar 31, 2026, 11:51 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Apr 01, 2026, 12:02 AM UTC

   The fix has been deployed to all regions, and functionality is now restored. We will continue monitoring for any unexpected behavior.

4. postmortem Apr 01, 2026, 09:16 PM UTC

   **Summary:** Clients experienced failures when attempting to load most Admin pages within the application. The Team page remained accessible, but all other Admin pages were unavailable during the incident window, which lasted approximately 27 minutes. **Root Cause:** During a scheduled release, certain application components were deployed out of the intended order. Specifically, updated client code was deployed before the underlying services it depended on were in place, causing Admin pages to fail to load when users attempted to access them. **Immediate Resolution:** Engineering teams identified the deployment sequencing gap and completed the deployment of the missing components. Once the remaining services were deployed in the correct order, Admin page functionality was fully restored across all affected users. **Follow-up Actions:** To prevent similar occurrences, the team is implementing clearer documentation of deployment ordering requirements for complex releases, ensuring all dependencies are explicitly captured and confirmed with relevant stakeholders before deployments begin. Internal release coordination processes are also being reviewed to reduce the risk of sequencing gaps, particularly in releases involving multiple simultaneous updates.