We are receiving reports of file processing failures when files are provided via sFTP

Update timeline

1. investigating Apr 08, 2026, 12:52 PM UTC

   We are currently investigating this issue.

2. monitoring Apr 08, 2026, 01:35 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 08, 2026, 02:55 PM UTC

   This incident has been resolved.

4. postmortem Apr 14, 2026, 07:30 PM UTC

   **Summary:** Clients experienced failures when attempting to push files through FloQast's SFTP integration. Automated file processing was interrupted across all production regions. **Root Cause:** A recent update to FloQast's file processing pipeline introduced a dependency on a new configuration that had been validated in a test environment but had not yet been applied to production. When the updated code was deployed to production, the underlying configuration it required was not in place, causing the file routing service to fail on startup. **Immediate Resolution:** Engineering teams identified the missing configuration and applied it across all production regions. **Follow-up Actions:** The team is implementing cross-repository deployment safeguards to ensure that when code changes and their corresponding infrastructure configurations are developed together, both are verified as deployed to production before either is considered complete. This will prevent scenarios where tightly coupled changes across different parts of the system can become inadvertently separated during the release process.