Flock Safety experienced a major incident on January 28, 2025 affecting Search, Insights, and Administration and Alerts & Map and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Search, Insights, and AdministrationAlerts & MapAPI & Webhooks
Update timeline
- investigating Jan 28, 2025, 08:55 PM UTC
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
- investigating Jan 28, 2025, 08:58 PM UTC
The issue is also impacting login across all apps.
- identified Jan 28, 2025, 09:09 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 28, 2025, 09:10 PM UTC
Login issues should be resolved. Hotlist hits are still delayed but a fix is being worked on.
- monitoring Jan 28, 2025, 09:51 PM UTC
A fix has been implemented and we are monitoring results, but hotlist hits should be back to real time.
- resolved Jan 28, 2025, 10:20 PM UTC
This incident has been resolved.