Float incident

Increased errors with some email notifications

Minor Resolved View vendor source →

Float experienced a minor incident on December 14, 2020 affecting Float App, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2020, 03:28 PM UTC
Resolved
Dec 14, 2020, 06:25 PM UTC
Duration
2h 56m
Detected by Pingoru
Dec 14, 2020, 03:28 PM UTC

Affected components

Float App

Update timeline

  1. investigating Dec 14, 2020, 03:28 PM UTC

    We're currently investigating an issue where some emails are not being sent for new accounts.

  2. identified Dec 14, 2020, 04:10 PM UTC

    We've identified the problem and we're looking at ways to mitigate it. The issue is affecting around 50% of users.

  3. monitoring Dec 14, 2020, 05:43 PM UTC

    Availability is improving, we're continuing to monitor.

  4. resolved Dec 14, 2020, 06:25 PM UTC

    We're marking this issue as resolved now, but we'll continue to monitor.