Float experienced a notice incident on December 21, 2020 affecting Float App and API - public, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Float AppAPI - public
Update timeline
- investigating Dec 21, 2020, 12:41 PM UTC
We've identified an event that is increasing latency for some customers and as a result some requests maybe timing out. We're investigating the problem now.
- identified Dec 21, 2020, 02:07 PM UTC
We've identified the issue and we're working on remediation.
- resolved Dec 21, 2020, 03:48 PM UTC
The increased latency has normalised, and as a result we're seeing less errors. We're marking this issue as resolved now, but we'll continue to monitor this issue specifically over the next few hours.