Flex Rental Solutions incident

Partial service outage affecting < 25 customers

Major Resolved View vendor source →

Flex Rental Solutions experienced a major incident on October 29, 2019 affecting North America Data Center, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2019, 12:09 PM UTC
Resolved
Oct 29, 2019, 04:52 PM UTC
Duration
4h 43m
Detected by Pingoru
Oct 29, 2019, 12:09 PM UTC

Affected components

North America Data Center

Update timeline

  1. investigating Oct 29, 2019, 12:09 PM UTC

    We are currently investigating a limited outage due to unknown causes. We're working to restore service as quickly as possible.

  2. identified Oct 29, 2019, 12:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 29, 2019, 01:30 PM UTC

    First and foremost, we apologize for the inconvenience. We are working diligently towards a resolution. Please understand, this may take several hours. We'll keep all affected instances posted here so check back often. (You are not alone, we have 23 customers affected).

  4. identified Oct 29, 2019, 02:19 PM UTC

    We are initiating a fix and will be bringing your system back online as soon as possible. We are hoping everyone will be back to normal operation within one hour, but cannot make any promises.

  5. monitoring Oct 29, 2019, 03:25 PM UTC

    We are working on bringing each customer back online. We'll notify each of you independently when your system is available.

  6. resolved Oct 29, 2019, 04:52 PM UTC

    Issue has been resolved. If your system is not yet accessible, it's a dns issue. Dns propagation can be slow to reach everyone. Keep trying every few minutes.