Fleetio incident

Unable to select Pass/Fail during iOS inspections

Minor Resolved View vendor source →

Fleetio experienced a minor incident on July 21, 2022 affecting Fleetio Go Mobile Application, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2022, 06:04 PM UTC
Resolved
Jul 22, 2022, 11:20 PM UTC
Duration
1d 5h
Detected by Pingoru
Jul 21, 2022, 06:04 PM UTC

Affected components

Fleetio Go Mobile Application

Update timeline

  1. identified Jul 21, 2022, 06:04 PM UTC

    An issue has been identified, preventing users from completing inspections where the 'Pass' or 'Fail' confirmation must be selected. Our developer team has been actively working towards a resolution, and we hope to have this solved as soon as possible. As a workaround in the meantime, users can be directed to log inspections through Fleetio.com instead of the Fleetio Go app while this is being fixed. Although not as efficient as using fleetio.com, users can also exit from the "pass/fail" item screen and go back into the inspection item, and it will let them choose an option.

  2. identified Jul 21, 2022, 06:06 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 22, 2022, 04:03 PM UTC

    A hotfix has been rolled out for the impacted iOS users, and we are only waiting for Apple to complete the update review so that the fix can be published. The hotfix has been awaiting Apple's approval for several hours at this time.

  4. identified Jul 22, 2022, 09:48 PM UTC

    Fleetio is still awaiting approval from Apple for the Fleetio Go update to become available in the App Store. We still recommend advising users on iOS to utilize fleetio.com on their mobile devices until the hotfix is released and available for download.

  5. identified Jul 22, 2022, 11:20 PM UTC

    The hotfix has passed Apple review and should be published to all iOS users by the end of the day. Please note, app releases can sometimes be delayed by region, so please check your app store later if you do not see the update immediately.

  6. resolved Jul 22, 2022, 11:20 PM UTC

    The hotfix has passed Apple review and should be published to all iOS users by the end of the day. Please note, app releases can sometimes be delayed by region, so please check your app store later if you do not see the update immediately.