Fleetio experienced a minor incident on January 9, 2025 affecting Fleetcor Integration, lasting 33d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 09, 2025, 07:31 PM UTC
Our engineers have discovered delays in Fleetcor Transactions posting to Fleetio. It appears to be due to an issue with Fleetcor's systems. We are waiting for Fleetcor to address this issue on their end. Transactions that would have settled between the dates of Dec. 27, 2024 and Jan. 6, 2025 have not yet appeared in Fleetio. We expect these transactions to appear shortly, but they have not posted to Fleetio yet. Transactions that had already settled before Dec. 27 or after Jan. 6 and going forward have all posted to Fleetio properly.
- identified Jan 10, 2025, 10:22 PM UTC
Fleetcor has identified the issue with their systems, it is affecting all Fleetcor integration partners. They are currently working on a fix. Estimated completion is Sunday, January 12th.
- identified Jan 14, 2025, 07:01 PM UTC
Fleetcor has implemented a fix, but they are still in the process of uploading the backdated transactions. We will provide an update here once those transactions have posted to Fleetio.
- identified Jan 24, 2025, 10:22 PM UTC
Fleetcor continues to work on backfilling the data. New transactions should be coming in as expected daily, but the historical transactions that would have settled between Dec. 27, 2024 and Jan. 6, 2025 are still not all in Fleetio at this time.
- resolved Feb 11, 2025, 08:50 PM UTC
This incident has been resolved.