Flash Outage History

Flash is up right now

Flash had 29 outages in the last 2 years totaling 9h 38m of downtime — averaging 1.2 incidents per month.

There were 29 Flash outages since July 15, 2024 totaling 9h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.flashparking.com

Minor September 25, 2024

Credit Card Processing Service Disruption - Windcave

Detected by Pingoru
Sep 25, 2024, 09:39 PM UTC
Resolved
Sep 25, 2024, 10:11 PM UTC
Duration
31m
Affected: FlashPARCS
Timeline · 2 updates
  1. investigating Sep 25, 2024, 09:39 PM UTC

    We have been informed by our payment processing partner Windcave that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions. FlashParking will monitor our payment processing partner for further updates. This will impact FlashPARCS locations with EMV products utilizing the Windcave payment gateway. It will not affect locations utilizing FlashValet products, or FlashPARCS products utilizing the USAePay payment gateway. Additional updates can also be obtained at https://status.windcave.com/

  2. resolved Sep 25, 2024, 10:11 PM UTC

    We have been informed by Windcave of a temporary issue between Windcave and the merchant provider Fiserv / FirstData, which has already been resolved.

Read the full incident report →

Notice September 18, 2024

Credit Card Transaction Issues - Heartland Payments Platform

Detected by Pingoru
Sep 18, 2024, 06:52 PM UTC
Resolved
Sep 18, 2024, 08:31 PM UTC
Duration
1h 39m
Affected: FlashValetFlashPARCS
Timeline · 2 updates
  1. investigating Sep 18, 2024, 06:52 PM UTC

    We have been informed by our payment processing partner that they are investigating an issue with merchants using the Heartland Payments platform. Heartland is aware of the issue as they are currently conducting maintenance that will go on until 4:00PM EST. Only merchants using Heartland are affected at this time. FlashParking will monitor our payment processing partner for further updates. Further information can also be obtained at https://status.usaepay.com/.

  2. resolved Sep 18, 2024, 08:31 PM UTC

    We have been informed by our payment processing partner that merchant processing has been stable with no observed errors from Heartland. Further information can also be obtained at https://status.usaepay.com/.

Read the full incident report →

Minor September 12, 2024

Microsoft Azure degraded performance.

Detected by Pingoru
Sep 12, 2024, 01:10 PM UTC
Resolved
Sep 12, 2024, 02:21 PM UTC
Duration
1h 11m
Affected: FlashValetParkonect PARCSFlashPARCSFlashARAdmin PortalAdvanced Customer Support PortalValidation PortalReporting
Timeline · 3 updates
  1. investigating Sep 12, 2024, 01:10 PM UTC

    AT&T users may see issues with connectivity to our services. Reports are that AT&T is having issues related to connectivity with various other services.

  2. monitoring Sep 12, 2024, 01:34 PM UTC

    We are beginning to see services return to normal. We will continue to monitor the situation and will provide additional information as it becomes available from Microsoft and AT&T.

  3. resolved Sep 12, 2024, 02:21 PM UTC

    Microsoft has provided an update and confirmed that this incident is now resolved.

Read the full incident report →

Critical July 18, 2024

Microsoft Azure outage

Detected by Pingoru
Jul 18, 2024, 10:49 PM UTC
Resolved
Jul 19, 2024, 05:04 AM UTC
Duration
6h 15m
Affected: Parkonect PARCS
Timeline · 4 updates
  1. investigating Jul 18, 2024, 10:49 PM UTC

    Microsoft is experiencing a material outage that is affecting our systems. Customers who use our offline Edge product are unaffected.

  2. identified Jul 19, 2024, 02:06 AM UTC

    Microsoft has discovered the root cause of the issue, but have not communicated details yet. They expect recovery within the next 90 minutes.

  3. monitoring Jul 19, 2024, 03:06 AM UTC

    Microsoft has resolved their error and the platform is coming back online. For EDGE customers, your stored payments will begin to process, but reporting may be delayed until Microsoft is fully operational again.

  4. resolved Jul 19, 2024, 05:04 AM UTC

    Microsft Azure has returned to normal operations. As has our systems. We will continue to monitor them through the night and morning rush hours. As soon as possible, an incident response document will be published.

Read the full incident report →