FlagSmith incident

Increased 502 responses to our Core API

Minor Resolved View vendor source →

FlagSmith experienced a minor incident on June 24, 2022 affecting Admin API and Admin Dashboard, lasting 2d 10h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2022, 08:26 PM UTC
Resolved
Jun 27, 2022, 07:21 AM UTC
Duration
2d 10h
Detected by Pingoru
Jun 24, 2022, 08:26 PM UTC

Affected components

Admin APIAdmin Dashboard

Update timeline

  1. investigating Jun 24, 2022, 01:54 PM UTC

    Hi, We are experienced slightly elevated 502 errors returning from our Core API. We believe this is due to a recently introduced piece of code that is consuming more memory than it should be and are working on a fix.

  2. monitoring Jun 24, 2022, 02:18 PM UTC

    We have deployed a fix and are monitoring our container memory consumption.

  3. investigating Jun 24, 2022, 08:26 PM UTC

    We are still seeing elevated 502 errors and are continuing to investigate. These issues are isolated to our Core API only and seem to be affecting ~0.1% of Core API requests only. Our Edge API continues to be fully operational.

  4. monitoring Jun 26, 2022, 05:51 PM UTC

    The errors have been resolved. We are continuing to monitor this.

  5. resolved Jun 27, 2022, 07:21 AM UTC

    This incident has been resolved.