FlagSmith incident

Service Outage

Critical Resolved View vendor source →

FlagSmith experienced a critical incident on December 1, 2023 affecting Edge API and Admin API and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2023, 03:10 PM UTC
Resolved
Dec 01, 2023, 03:29 PM UTC
Duration
18m
Detected by Pingoru
Dec 01, 2023, 03:10 PM UTC

Affected components

Edge APIAdmin APIAdmin DashboardPublic Website

Update timeline

  1. investigating Dec 01, 2023, 03:10 PM UTC

    We are currently investigating reports of a service outage on all of our infrastructure.

  2. resolved Dec 01, 2023, 03:29 PM UTC

    The incident was related to an erroneous DNS change. This has now been reverted and service should be back up and running. There may be a period of time where failures are still seen as we wait for DNS caching to be propagated.