Fivetran incident

Fivetran: Qualtrics connection syncs are failing with "HTTP 400 Bad Request" for the "TransactionBatches" endpoint

Minor Resolved View vendor source →

Fivetran experienced a minor incident on May 21, 2026 affecting Qualtrics, lasting 6h 51m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:53 AM UTC
Resolved
May 21, 2026, 02:45 PM UTC
Duration
6h 51m
Detected by Pingoru
May 21, 2026, 07:53 AM UTC

Affected components

Qualtrics

Update timeline

  1. identified May 21, 2026, 06:25 AM UTC

    The issue has been identified and we are working to resolve it.

  2. identified May 21, 2026, 07:53 AM UTC

    Syncs are intermittently failing with a "HTTP 400 Bad Request" error for the "TransactionBatches" endpoint due to an issue on the third-party side. We have reached out to Qualtrics support for more details on these failures. We are also exploring possible workarounds to mitigate the issue in the meantime.

  3. monitoring May 21, 2026, 11:42 AM UTC

    A fix has been implemented from our end and we are monitoring the results.

  4. resolved May 21, 2026, 02:45 PM UTC

    We have resolved this incident.