Fivetran incident
3rd Party: Facebook Pages connectors failing with MonetizationMetricUnavailableException
Fivetran experienced a minor incident on May 16, 2026 affecting Facebook Pages, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 16, 2026, 02:25 PM UTC
The issue has been identified and we are working to resolve it.
- identified May 16, 2026, 02:32 PM UTC
We have identified that this issue was caused by instability in newly introduced Facebook Pages monetization metrics and we are currently working on a fix.
- monitoring May 16, 2026, 04:21 PM UTC
We have deployed a fix for this issue. We will continue to monitor all affected connectors until they resume their normal sync functionality.
- resolved May 16, 2026, 06:44 PM UTC
This incident has been resolved. We have observed that instance rates have returned to normal levels and affected connectors are syncing successfully. Incident Summary Description: We identified an issue for Facebook Pages which resulted in syncs failing with an An unknown error has occurred error while fetching monetization metrics. Timeline: This issue began on 2026-05-15 at 16:30 UTC and was resolved on 2026-05-16 at 17:55 UTC. Cause: An added monetization metrics path in Facebook Pages was unstable and occasionally failed when Facebook returned a transient error, which caused syncs to fail. Resolution: We disabled monetization metrics processing for Facebook Pages connector, which stopped the failing requests and allowed affected connectors to recover.