Fivetran incident
3rd Party: Multiple Apple App Store Connections are failing with `Reporter is currently unavailable`
Fivetran experienced a minor incident on May 13, 2026 affecting General Services and Apple App Store, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 13, 2026, 12:45 AM UTC
The issue has been identified and we are working to resolve it.
- investigating May 13, 2026, 12:59 AM UTC
We are investigating an issue impacting Apple App Store connections, where syncs are failing with the error: "Unknown failure. This request cannot be processed right now. Reporter is currently unavailable." We have reached out to Apple Support and are actively monitoring the syncs.
- monitoring May 13, 2026, 03:23 AM UTC
Connection syncs are succeeding, and we continue to monitor the connections closely.
- resolved May 13, 2026, 03:58 AM UTC
This incident has been resolved. We have observed that success rates are returning to normal levels and affected connections are syncing successfully. Incident Summary Description: We identified an issue with the Apple App Store connection, which resulted in syncs failing with `Reporter is currently unavailable` Timeline: This issue began on 2026-05-12T22:32:00Z UTC and was resolved on 2026-05-13T02:45:00Z UTC. Cause: The issue was caused by the third-party, /v1/financeReports endpoint failing with "HTTP 503 SERVICE_UNAVAILABLE_ERROR: Reporter is currently unavailable. Resolution: The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.