Fitabase incident

Batch Exports Delays

Major Resolved View vendor source →

Fitabase experienced a major incident on April 16, 2019 affecting Web App, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2019, 10:00 PM UTC
Resolved
Apr 17, 2019, 04:03 AM UTC
Duration
6h 2m
Detected by Pingoru
Apr 16, 2019, 10:00 PM UTC

Affected components

Web App

Update timeline

  1. identified Apr 16, 2019, 10:00 PM UTC

    A system throughput issue has caused all batch exports to fall behind and we are working to clear the backlog. We expect to resume normal batch processing within the next hour or two.

  2. resolved Apr 17, 2019, 04:03 AM UTC

    All systems have caught up on batch export requests and the system has returned to normal operation.