Fitabase incident

Fitabase app service down -- underlying Azure provider issue

Critical Resolved View vendor source →

Fitabase experienced a critical incident on February 6, 2020 affecting Web App and Fitbit Syncing and 1 more component, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2020, 07:23 AM UTC
Resolved
Feb 06, 2020, 01:27 PM UTC
Duration
6h 4m
Detected by Pingoru
Feb 06, 2020, 07:23 AM UTC

Affected components

Web AppFitbit SyncingAPI

Update timeline

  1. investigating Feb 06, 2020, 07:23 AM UTC

    We are currently investigating an app service plan issue hosting Fitabase web services.

  2. monitoring Feb 06, 2020, 01:26 PM UTC

    We've worked through the night with Microsoft engineers to resolve the situation. The backlog of data has mostly caught up and we'll continue to monitor throughout the day.

  3. monitoring Feb 06, 2020, 01:27 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 06, 2020, 01:27 PM UTC

    This incident has been resolved.