Fitabase incident

Fitbit Connectivity and Data Delays

Minor Resolved View vendor source →

Fitabase experienced a minor incident on November 19, 2020 affecting Fitbit Syncing, lasting 19h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2020, 02:44 AM UTC
Resolved
Nov 19, 2020, 10:36 PM UTC
Duration
19h 51m
Detected by Pingoru
Nov 19, 2020, 02:44 AM UTC

Affected components

Fitbit Syncing

Update timeline

  1. investigating Nov 19, 2020, 02:44 AM UTC

    We're monitoring high error rates and data syncing delays from the Fitbit API. Our backend systems will queue up and re-pull data once data connectivity rates improve.

  2. investigating Nov 19, 2020, 02:44 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 19, 2020, 10:36 PM UTC

    Fitbit has resolved the issue and data syncing is operating normally again.