Fitabase experienced a major incident on October 11, 2023 affecting Web App and Fitbit Syncing and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Web AppFitbit SyncingAPI
Update timeline
- identified Oct 11, 2023, 11:37 PM UTC
Fitbit is experiencing a widespread outage. Fitabase will resume data syncing once the outage concludes. The ability to connect new participant profiles is likely also affected.
- resolved Oct 13, 2023, 06:32 PM UTC
Fibit reports the status of the outage as "Monitoring". As of today Fitabase has caught up with data collection. A small number of intermittent errors are still observed but API retries succeed. We are marking the issue resolved but will continue to monitor.