Fitabase experienced a major incident on April 13, 2024 affecting Web App and Fitbit Syncing, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2024, 02:13 PM UTC
We are investigating an issue with the log in page of Fitabase which is preventing some users from logging in to the site.
- monitoring Apr 13, 2024, 02:59 PM UTC
A database configuration issue was the culprit. Logins and all site operation were restored. Some datasets from from Fitbit and Garmin are queued and backlogged. We've increased server allocations to try and speed up the re-enqueuing. The ongoing Fitbit API response-time increases will compound the delay for data to appear in Fitabase today.
- resolved Apr 13, 2024, 03:50 PM UTC
Logins and site functionality remain operational. A new incident report will go up shortly to describe the backlog of data progress.