Fitabase incident

Intermitent Connectivity Issue

Major Resolved View vendor source →

Fitabase experienced a major incident on May 2, 2019 affecting Web App and Fitbit Syncing and 1 more component, lasting 6h 14m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2019, 08:22 PM UTC
Resolved
May 03, 2019, 02:36 AM UTC
Duration
6h 14m
Detected by Pingoru
May 02, 2019, 08:22 PM UTC

Affected components

Web AppFitbit SyncingAPI

Update timeline

  1. identified May 02, 2019, 08:22 PM UTC

    Fitabase's underlying data infrastrustructure provider, Microsoft Azure is having an intermitent connectivity issue. The Fitabase website and API services may be temporarily unavailable to some users in some regions.

  2. identified May 02, 2019, 08:22 PM UTC

    Fitabase's underlying data infrastrustructure provider, Microsoft Azure is having an intermitent connectivity issue. The Fitabase website and API services may be temporarily unavailable to some users in some regions.

  3. identified May 02, 2019, 08:53 PM UTC

    Microsoft has acknowledged the issue and engineers are working to restore services: https://azure.microsoft.com/en-us/status/

  4. monitoring May 02, 2019, 11:51 PM UTC

    All of our services have been restored and we're working to ingest all data queued up during the outage.

  5. resolved May 03, 2019, 02:36 AM UTC

    This incident has been resolved and Fitabase has ingested all data queued up during the outage.