Fitabase experienced a major incident on September 4, 2024 affecting Fitbit Syncing and API, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Fitbit SyncingAPI
Update timeline
- investigating Sep 04, 2024, 08:47 PM UTC
We are working with Fitbit to resolve an issue that is affecting our ability to pull in existing Fitbit data. Expect delays in the current Fitbit data being captured.
- monitoring Sep 05, 2024, 02:57 PM UTC
A fix has been implemented by Fitbit and data is flowing again. We are currently monitoring the fix.
- resolved Sep 06, 2024, 07:21 PM UTC
We continue to monitor data coming in from Fitbit. At this point all customers should see the previously delayed data filled in. Please contact [email protected] with any concerns.