First Orion incident

High wait times on branding requests

Minor Resolved View vendor source →

First Orion experienced a minor incident on September 16, 2022 affecting Branded Communication API and Customer Portal, lasting 18h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2022, 07:40 PM UTC
Resolved
Sep 17, 2022, 01:54 PM UTC
Duration
18h 14m
Detected by Pingoru
Sep 16, 2022, 07:40 PM UTC

Affected components

Branded Communication APICustomer Portal

Update timeline

  1. monitoring Sep 16, 2022, 07:40 PM UTC

    Our branding processing queue is working through an unusually high number of requests. Your branding request may take longer to go through than normal.

  2. resolved Sep 17, 2022, 01:54 PM UTC

    This incident has been resolved.