First Orion incident

Connectivity issues with Branded Communication APIs

Critical Resolved View vendor source →

First Orion experienced a critical incident on September 21, 2022 affecting Branded Communication API and Customer Portal, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2022, 03:06 PM UTC
Resolved
Sep 21, 2022, 03:31 PM UTC
Duration
24m
Detected by Pingoru
Sep 21, 2022, 03:06 PM UTC

Affected components

Branded Communication APICustomer Portal

Update timeline

  1. identified Sep 21, 2022, 03:06 PM UTC

    Release impacting customer access to Branded Communication APIs. We are actively engaged in resolving the issue and will post an update as soon as more information becomes available.

  2. resolved Sep 21, 2022, 03:31 PM UTC

    This incident has been resolved and all services should be working normally at this time.