First Orion incident

Delay on Branding Requests and Phone Submissions

Notice Resolved View vendor source →

First Orion experienced a notice incident on February 22, 2023 affecting Branded Communication API and Customer Portal and 1 more component, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2023, 08:55 PM UTC
Resolved
Feb 23, 2023, 02:03 AM UTC
Duration
5h 7m
Detected by Pingoru
Feb 22, 2023, 08:55 PM UTC

Affected components

Branded Communication APICustomer PortalPre Call API

Update timeline

  1. monitoring Feb 22, 2023, 08:55 PM UTC

    On 2/21/23, during 2:59 pm - 6:26 pm CST, program updates and phone number submissions were not successfully being processed. The issue was identified and a fix was implemented. Any submission before or after 2:59 pm - 6:26 pm CST were not impacted. However, requests during the impacted time frame may be delayed until 12:00 pm CST on 2/23/23.

  2. resolved Feb 23, 2023, 02:03 AM UTC

    This incident has been resolved.