First Orion incident

First Orion Customer Portal Outage

Critical Resolved View vendor source →

First Orion experienced a critical incident on March 6, 2024 affecting Customer Portal, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2024, 09:42 PM UTC
Resolved
Mar 06, 2024, 10:09 PM UTC
Duration
26m
Detected by Pingoru
Mar 06, 2024, 09:42 PM UTC

Affected components

Customer Portal

Update timeline

  1. identified Mar 06, 2024, 09:42 PM UTC

    We are experiencing issues due to an active customer portal release. The issue has been identified and will be addressed within the hour, Branding was not impacted

  2. identified Mar 06, 2024, 09:44 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 06, 2024, 10:09 PM UTC

    The customer portal issue has been resolved