First Orion incident

Reporting Issue In The First Orion Customer Portal

Major Resolved View vendor source →

First Orion experienced a major incident on April 3, 2024 affecting Customer Portal, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 07:15 PM UTC
Resolved
Apr 04, 2024, 08:30 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 03, 2024, 07:15 PM UTC

Affected components

Customer Portal

Update timeline

  1. identified Apr 03, 2024, 07:15 PM UTC

    First Orion is currently investigating a reporting issue that impacted a subset of numbers that had been uploaded to our customer portal as 11pm on 3/27. The impacted numbers will not show disposition data such as answer rates, decline rate etc... There is no impact to branding or treated call counts and we are working on resolving the issue and will update with further details as we have them.

  2. identified Apr 03, 2024, 07:51 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 03, 2024, 07:51 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Apr 04, 2024, 08:30 PM UTC

    The issue has been resolved. Any numbers that were impacted should be reporting accurately at this time.