First Orion experienced a notice incident on April 26, 2024 affecting Customer Portal, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- identified Apr 26, 2024, 02:11 PM UTC
First Orion has identified an issue affecting treated call counts reporting for 4/25/2024. Currently, treated call counts are not available for this time period. We are working to restore this data and will provide an update once more information is available.
- resolved Apr 26, 2024, 04:27 PM UTC
The issue has been resolved. All data is now available.