First Orion incident

First Orion Customer Portal Outage

Critical Resolved View vendor source →

First Orion experienced a critical incident on April 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 12:28 AM UTC
Resolved
Apr 18, 2025, 12:28 AM UTC
Duration
—
Detected by Pingoru
Apr 18, 2025, 12:28 AM UTC

Update timeline

  1. resolved Apr 18, 2025, 02:28 AM UTC

    We experienced a brief outage on April 17, 2025 preventing users from accessing the Customer Portal from 7:28 PM until 8:40 PM CST, when we resolved the issue. All our other services were working as planned, and your calls were still branding during this time. We apologize for any inconvenience. Please let us know if you have any questions.