FireNet experienced a minor incident on May 1, 2017, lasting 18h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 01, 2017, 10:37 AM UTC
Engineers have identified a fault that is causing a disruption to NT based services. The outage has been caused by a fibre break. 3rd party engineers are currently investigating. Further updates to follow. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- identified May 01, 2017, 12:22 PM UTC
3rd party engineers have located the fibre break near Katherine NT, 3rd Party Fibre crew advised, no ETA. Further updates to follow.
- identified May 01, 2017, 03:07 PM UTC
3rd Party confirmed a fibre crew has been dispatched from Darwin and on route to break site near Katherine, no ETA available. Further updates to follow
- identified May 01, 2017, 10:46 PM UTC
3rd Party Fibre Techs have located the fibre break caused by heavy machinery. They are currently investigating what is required to restore service. Further updates to follow.
- identified May 01, 2017, 11:31 PM UTC
3rd party carrier advises techs on site excavating the damaged area. Further updates to follow
- identified May 02, 2017, 02:04 AM UTC
3rd party carrier advises that excavation completed. Fibre being prepared for splicing. ETR TBA
- identified May 02, 2017, 02:56 AM UTC
Fibre splicing under way. ETR 14:00 AEST Further updates to follow
- monitoring May 02, 2017, 04:01 AM UTC
All services restored at 01:31 PM. Will confirm with 3rd party carrier if this is a permanent fix. NOC monitoring.
- resolved May 02, 2017, 05:36 AM UTC
Carrier advises that no further impact is expected.