FireNet experienced a notice incident on May 17, 2017, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 17, 2017, 01:26 AM UTC
We are aware of issue effecting some customers, Megaports engineering team and network operations team are investigating and will provide updates as they come available. Customers may of noticed intermittent connectivity issues to some local websites. Further updates to follow
- resolved May 17, 2017, 03:48 AM UTC
Update: Megaport had an outage on a interconnect between Sydney and Perth. As a result of that outage, a CPU event on their device at Equinix SY1 impacted traffic flowing through the device. Megaport engineers are currently investigating the cause of the CPU spike and pursuing a permanent remedy.