FireNet experienced a notice incident on September 25, 2017, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 25, 2017, 11:10 PM UTC
Start Date: 26/09/17 ~08:30 End Date: Current An unplanned outage has occurred on our authentication platform. During this time current authenticated services will not be affected but any services re-establishing their session will not be able to re-authenticate. This is being investigated as a high priority and we are working with our vendor to get this back up as soon as possible. We apologize for any inconvenience caused, updates to follow Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- resolved Sep 25, 2017, 11:45 PM UTC
Start Date: 26/09/17 ~08:30 End Date: 26/09/17 09:42 The authentication platform has been restored and services are now re-establishing correctly. If you are experiencing any service authentication difficulties please call our support team and we will investigate. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050