FireNet incident

NSW and ACT Network Outage

Notice Resolved View vendor source →

FireNet experienced a notice incident on May 27, 2019 affecting Metro Ethernet - Copper and Voice trunking and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 27, 2019, 02:40 AM UTC
Resolved
May 27, 2019, 02:40 AM UTC
Duration
—
Detected by Pingoru
May 27, 2019, 02:40 AM UTC

Affected components

Metro Ethernet - CopperVoice trunkingSpam FilteringHosted voiceWeb HostingMetro Ethernet - WirelessESXi ServersCo-locationMetro Ethernet - FibreNBN

Update timeline

  1. resolved May 27, 2019, 02:40 AM UTC

    Start Date: 11:53am 27/05/19 AEST End Date: 12:03pm 27/05/19 AEST A network outage occurred in NSW and ACT which has been resolved. During this time, Customers would of noticed an outage of up to 10 minutes whilst traffic re-routed as well as Higher latency due to the alternate routes taken. The routes have failed-back and will be back to normal. The source of the issue looks to be an distributed denial of service attack to our customer. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050