FireNet experienced a minor incident on August 28, 2019 affecting NBN, lasting 5d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2019, 11:49 PM UTC
FireNet engineers are currently investigating performance related issues for NBN services nationwide. Customers may notice a degradation in attainable speed and higher latency to internet websites. Further updates to follow. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- monitoring Aug 29, 2019, 02:30 AM UTC
Latency and internet performance has returned to normal levels however we are still waiting on confirmation from carrier to say the issue has been resolved.. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- monitoring Aug 29, 2019, 05:45 AM UTC
Services have remained stable however we will continue to monitor this as the root cause is still unconfirmed by the upstream carrier.
- resolved Sep 03, 2019, 06:40 AM UTC
The root cause of this issue was due to a unprecedented increase in bandwidth utilization on the upstream suppliers CVC aggregation links, during that time the upstream temporarily increased a number of links to address the high utilization which alleviated a majority of our latency issues. We have been told the cause was due to a 'global software patch release" with performance normalizing after demand for the said patch subsided.