FireNet incident
SIP - Intermittent call connectivity - National
FireNet experienced a major incident on January 6, 2020 affecting Voice trunking and Hosted voice, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 06, 2020, 11:39 PM UTC
We have identified that a number of SIP calls are having difficulty connecting via one of our carriers, they have identified the issue and are currently investigating. You may experience intermittent call connectivity during this outage. Further updates to follow. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- monitoring Jan 07, 2020, 12:04 AM UTC
The upstream carrier advised the issue should be resolved, we can confirm calls have been flowing fine for 10+ minutes. We will monitor until final confirmation and RFO from the upstream.
- resolved Jan 07, 2020, 12:42 AM UTC
Carrier confirmed a majority of their paths have been fixed however a few bad paths still remain which may cause intermittent VoIP issues, resolving this is the carrier's highest priority. We are waiting on the RFO (reason for outage) and will pass it on once available.