FireNet experienced a major incident on March 16, 2020 affecting Voice trunking and Hosted voice, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 16, 2020, 12:58 AM UTC
Outbound call failures have been reported, this has been identified to be an upstream carrier routing issue which we are investigating with the carrier now.
- identified Mar 16, 2020, 01:08 AM UTC
The upstream carrier has confirmed intermittent outbound call issues to some destinations, its being investigated as top priority
- identified Mar 16, 2020, 01:56 AM UTC
Upstream carrier is still working on this fault as top priority, they have acknowledged this issue is with a specific larger upstream of theirs and inbound/outbound calls to their destinations are intermittently failing, we will provide updates as soon as we can.
- identified Mar 16, 2020, 04:21 AM UTC
The upstream carrier has diverted some high call per second entity's away from their infrastructure alleviating some of the outbound call issues. Work is still being performed on this.
- monitoring Mar 16, 2020, 05:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2020, 05:20 AM UTC
The Upstream carrier has confirmed this network rework has resolved the outbound congestion issue and calls should now flow as normal. If you are having any further issues please call us or submit a ticket via [email protected] Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050