FireNet incident

Major Voice outage in Sydney

Major Resolved View vendor source →

FireNet experienced a major incident on April 20, 2023 affecting Voice trunking and Hosted voice and 1 more component, lasting 19h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2023, 03:46 AM UTC
Resolved
Apr 20, 2023, 11:08 PM UTC
Duration
19h 21m
Detected by Pingoru
Apr 20, 2023, 03:46 AM UTC

Affected components

Voice trunkingHosted voiceESXi Servers

Update timeline

  1. investigating Apr 20, 2023, 03:46 AM UTC

    We are currently investigating the issue and will update as soon as possible

  2. monitoring Apr 20, 2023, 05:37 AM UTC

    Hardware fault has been fixed, we will continue to monitor.

  3. resolved Apr 20, 2023, 11:08 PM UTC

    Services have remained online and stable since restoration. Initial fault caused by equipment failure in within data centre. Issue is now resolved.